Responsibilities:

• Evaluate station staff performance
• Ensure flights are operated in safety manners
• Ensure good customer service is carried out on daily basis
• Keep airport operation costs are under budget
• Coordinate with airport authorities, catering, and crew hotel for various issue
• Ensure that decisions are made within established company standards
• Regular visit to concern airport department or governmental department to maintain good cooperation with them
• In coordination with the Airport team, negotiate and administer all major Airport Authority, Air Traffic Control, CIQ and etc.
• Pre-arrange and assist for concerned department from head office before & during their station audit trip
• Ensure GHA compile with company standard when performing their pre-flight editing / seat control and post flight duties
• Focused on service delivery, anticipate competitor activities by service product trends and initiate service strategies in a timely manner to out maneuver competitors
• In accordance with Company Service Deliver policy, ensure the airport team remains focused on the corporate sector generating premium revenue
• Report to headquarter about stations performance and accountable to their staff’s performance

Requirement:

• Tertiary education or equivalent, a Bachelor degree holder will be an advantage
• Minimum 8 years airport services working experience with at least 2 years of managerial experience
• Fluency in English and local language (both written and oral) are required
• Ability to communicate in Cantonese and Mandarin will be an advantage
• Customer focused with excellent customer service skills and problem solving attitude
• Proven supervisory and people management experience
• Ability to work under pressure and in crisis, provide direction and front line support to airport team
• Proficient in MS Excel, Word and PowerPoint
• Willing to take shift duties